We ship all over Europe directly from our warehouse in Amsterdam. Some restrictions apply and rates vary according to the destination.
Please note: we cannot ship our scooters directly to a Post Office box due to the large size of our equipment, nor can we ship them by air due to restrictions imposed by airlines on the transport of lithium batteries.
For international shipments or for any additional questions please do not hesitate to contact our support team at email@example.com.
We have 2 distribution centres, one located in Europe (Amsterdam) from which we supply the European market and the other one in China (Shanghai) for the rest of the international destinations.
Once the order is placed, if in stock, our warehouse team picks up and packs the product within 24 hours. From there, the order is scheduled to be shipped the same day or the next day depending on the time it was placed. Once shipped, shipping times will vary depending on your location, taking an average of 2 to 7 business days.
We will immediately notify you by email when the product is shipped and provide a tracking number allowing you to track it while it is in transit to the final destination. Note: Your tracking number will take 24-48 hours to be activated and is then updated regularly after you receive it.
If you have any additional queries, please do not hesitate to contact our support team at firstname.lastname@example.org.
Your shipments are very important to us, which is why we do our best to provide you with a great shipping experience. Your package will be protected from start to finish, providing you with a fast and hassle-free claims process in case of damage, loss in transit or theft, notifying you with real-time updates throughout the shipping journey.